Effective Date: 12/02/25
Introduction
Riverside Firewood (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or services, you agree to the practices described in this policy. If you do not agree with this Privacy Policy, please refrain from using our website or services.
1. Information We Collect
We may collect the following types of personal information when you interact with us:
- Personal Identification Information: Name, email address, phone number, billing address, delivery address.
- Payment Information: Credit/debit card details and payment history (processed securely through a third-party payment provider).
- Transaction Information: Details about purchases made, including firewood types, quantities, and delivery preferences.
- Website Usage Information: Information about how you use our website, including cookies, IP addresses, and browsing behaviour.
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and complete transactions (e.g. sale and delivery of firewood).
- To communicate with you regarding your orders, products, promotions, and customer service inquiries.
- To improve our website, services, and customer experience.
- To send marketing materials, if you have opted-in to receive them (you can unsubscribe at any time).
- To comply with legal obligations and resolve any disputes.
3. How We Protect Your Information
We take reasonable steps to ensure that your personal information is protected from unauthorized access, use, or disclosure. These steps include:
- Using encryption and secure servers for storing sensitive data.
- Implementing secure payment processing through trusted third-party providers.
- Regularly reviewing and updating our security measures.
4. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- Service Providers: To companies that help us process payments, deliver orders, or provide customer support (e.g., payment providers).
- Legal Obligations: If required by law or to protect the safety, rights, or property of Riverside Firewood or others.
- Business Transfers: In the event of a merger, acquisition, or sale of the company, your information may be transferred as part of the transaction.
We will not sell, rent, or lease your personal information to third parties.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us analyse web traffic, remember your preferences, and provide a more personalized experience. You can control cookie settings through your browser settings, though disabling cookies may impact your ability to use certain features of the site.
6. Your Rights
You have the right to:
- Access your information: You can request a copy of the personal information we hold about you.
- Update or correct your information: If any of your information is inaccurate or incomplete, you can request updates.
- Delete your information: You can request that we delete your personal information, subject to certain legal obligations.
- Opt-out of marketing communications: You can unsubscribe from our newsletters or promotional materials at any time.
To exercise these rights, please contact us using the “Contact Us” page of our website
7. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.
8. Third-Party Websites
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with a revised effective date. Please review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Riverside Firewood
PO Box 473, Albury, NSW, 2640
02 6714 9678
info@riversidefirewood.com.au
We will respond to your inquiry as soon as possible.